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Listening Skills

Communication Skills and the 55 Percent

Cornerstone Coaching and Training

I didn’t really say everything I said. – Yogi Berra It’s been a while since I’ve gotten back to basics so I’m refreshing one of my early blogs that really hones in on that.  It all starts with this: successful communication is a package deal. It’s in the words you speak, in the tone of your voice and in the language of your body. One study conducted at UCLA found that the impact of communication is: 7% = words spoken/written + 38% = percent tone of voice + 55% = percent body language  Let’s talk about the 55 percent If most of

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Communication Tools: The Power of Micro-Connects

Cornerstone Coaching and Training

I can live one or two months  on one good compliment – Mark Twain One of the deepest human needs is to feel appreciated.  It’s what makes us feel valued. It’s what makes us happy and it’s what motivates us.  We live in a culture that is appreciation deprived.  Studies show that up to 70% of workers feel they are not appreciated. But, the good news is that when you give appreciation to someone on a regular and informal basis, you will see a 40% increase in their performance. Wow! Why don’t we do more of that? Mostly it’s because we

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Good Communication Starts by Changing Three Things

Cornerstone Coaching and Training

The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field or endeavor. ~ Vince Lombardi I really like this quote – it reminds me that to be excellent in an area of your life you have to choose excellence and be totally committed to it.  Like the kid kissing the pig, you have to be all in. Most relationships struggle with communication in some way.  Quite simply, when we are communicating well with someone, things go so much better than when we aren’t. A personal commitment to strive for better communication is

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Sorry, I wasn’t listening: 5 ways to model better listening skills

Cornerstone Coaching and Training

I have a confession to make.  I’m a serial interrupter. When I already know what someone is trying to say, or finish saying, isn’t it way more efficient to just cut right in so we can move on? I know I shouldn’t do it.  I know it’s rude.  It drives me crazy when other people do it, so why do I?   And, I know it drives others crazy as well.  My husband and I spend way too much time re-creating conversations that only got half heard due to distractions, interruptions or one of us simply not paying full attention.

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My Most Read Posts on Communication

Cornerstone Coaching and Training

This is my lazy period between Christmas and New Year. Time to review 2015 – the highs, lows, what I did really well and what I can do better next year. I like to look at my previous years posts, and see what spoke to people.  It’s a fun retrospective and helps me set some goals for the new year.  It was interesting to see what my readers read, liked and shared most.  So, if you missed them, here they are – my most read posts of 2015: Photo by:Shootin'For Fun 1. How to Have the Best Staff Meeting Ever – When boring

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Communication Tips We Can Learn From Our Pets

Cornerstone Coaching and Training

My husband and I had a really great date night when we redeemed a certificate my son gave me to take a paint class to learn to “Paint Your Pet.”  Who knew that 2 hours and a glass of wine would make me an artist?  But, as you can see by our displayed masterpieces here, that’s all it took!  It was a fun evening of meeting other dog lovers and indulging in our creative side. Spending time talking about and painting our four-legged family members reminded me of some of my best and favorite communication tips I have learned from our

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How to Improve Your Listening Skills | 5 Strategies

Cornerstone Coaching and Training

Eighty-two percent of people prefer to talk to great listeners, not great speakers. – Ten3 Global Internet Pol Being an engaged listener is one of the most important communication skills you can have.   Think of one person who you feel doesn’t listen to you.  How do they make you feel? We’ve all had that experience, but are we creating that experience for others?  To take a quick listening quiz to see how you are doing. Now, check out these 5 strategies you can practice that will improve your listening skills. 1. Slow your listening down. Take a minute to breathe

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Effective communication starts with looking up

Cornerstone Coaching and Training

I was in an airport magazine shop standing in line, when I overhead a frantic question from a women to the sales clerk: “Do you have note pads?” The clerk quickly replied, “No.” I looked up and saw panic in the woman’s face.  I stepped up and  asked her if she just needed a piece of paper. She exclaimed “Yes!” I tore out a few sheets of paper out of my notebook and handed it to her. Then she said, “Now I just need a pen.” I dipped in to my purse and pulled out one of many I had collected and handed

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Communication Tip #10: Listen Actively

Cornerstone Coaching and Training

TIP #10: Listen actively Be a good listener. Unlike your mouth, your ears will never get you in trouble. ~ Frank Tyger    It should come as no surprise that the best communicators are also the best listeners. Becoming an active listener means that you make a conscious effort to truly hear what the other person is saying – by paying attention to their words as well as their body language. Active listening is an acquired skill that requires you to make a conscious effort to focus on what is being said — not just the words, but the entire

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Whoa – slow that listening down!

Cornerstone Coaching and Training

TIP #7: Slow your listening down. The first step to wisdom is silence; the second is listening.  ~ Carl Summer All good communication begins with good listening. The problem is that most of us don’t listen very well.  For most of us, listening doesn’t come naturally.  And, we don’t get training it it either.  Surveys show that less than 2% of people have had formal training in listening. That means 98% of us could use some help. Wow. Part of the problem is that we speak an average of 120 words per minute, but listen four times faster. Our minds

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